RETURNS: IMPORTANT! ALL RETURNS REQUIRE THAT THE CUSTOMER CALL
US ON OUR TOLL-FREE PHONE NUMBER 1-800-435-1392 AND OBTAIN AN RMA
NUMBER. DO NOT RETURN PACKAGES TO THE RETURN ADDRESS LISTED ON THE
PACKAGE WHICH IS USED FOR SHIPPING ONLY. Returnable products have a 20% re-stocking fee
and original S & H costs.
(If your order
was sent with free shipping, we will deduct our actual
S & H costs, even if you did not pay for the shipping.) Request
for a return must be made within 30 days of the order date. All
returns require an RMA (Return Merchandise Authorization) number to
qualify for a refund. Call 1-800-435-1392 to request a RMA number. No
refunds issued after 30 days. Returned products must include all
original boxes, packaging, and accessories. If these items are not
included then an additional amount will be charged and subtracted
from the refund amount.
S&H costs, taxes, customs fees, and any additional fees are
non-refundable. If you receive free shipping from us, the S&H cost
will be deducted from the refund amount. Up to a 30% restocking fee
may apply for a product approved for refund. If you are approved, your
refund will be processed within three (3) business days*. (*Processing
time varies by each credit card company/ bank and will be reflected in
your account or statement accordingly.) If the package is sent back to
us by the carrier or customs officials, the purchaser is still
responsible for any additional return shipping cost and fees, and they
will be deducted from the refund amount. A 20% restocking fee will be
applied to orders returned in original condition by the carrier or
customs officials as "unclaimed", "refused", "unable to deliver",
"incorrect address or name", "no response after few attempts made to
deliver", or "illegal to import".
All returns must be shipped via trackable shipping service. We cannot
be responsible if we do not receive your returned product.
Unfortunately, we cannot provide return shipping labels due to all
returns being unique. Shipping costs must be prepaid by the customer.
If the product is damaged during return shipping, the shipper is
responsible for filing an insurance claim against the carrier. We
highly recommend insuring your return shipment.
IMPORTANT: Any orders that are cancelled by the purchaser
after the orders have been processed, packaged, and/or shipped, will
be charged $90 or 3% of the order amount cancellation\re-stocking fee.
This is due to the new COVID regulations that require all shipping
boxes and packaging materials be destroyed and not reused.
The Water Vortex Magnetizer, all
Imprinting Plates, and the Quantum Entanglement Generator are energetic in design and use, and therefore cannot
PACKAGE THEFT TIPS
Package theft now occurs for approximately 5% of all packages
delivered into the USA and Canada. Both UPS and USPS offer
tips and on-line solutions for virtually eliminating this for your
shipment. UPS's My
Choice, and the newly launched My
USPS programs allow you to get instant
notifications of package deliveries by email and text message,
re-route packages, and hold delivery of your packages. We
HIGHLY recommend you enroll in BOTH of these services.
EMR Labs LLC (QuantumBalancing.com) will NOT bear the
responsibility for a package that is properly delivered that is
STOLEN from a residential address based on carrier tracking
Delivery to Residential Addresses
UPS contracts with EMR Labs LLC, and you (the consumer)
to deliver a package to an address. They are NOT required to
present the package to a person, or obtain a signature for
delivery (unless specifically requested during the checkout
Certain addresses and locations in various
localities are electronically "flagged" in the UPS database as
high-theft address locations. For such locations, UPS may
elect to NOT leave a package unattended. They will instead attempt
deliver for an additional 2 attempts (for 3 attempts total).
The package will then be returned to EMR Labs LLC. Should a
package be returned, we will only refund the PRODUCT COSTS and
also subtract the cost to return this package to us. Theft
statistics shown upwards of 23 million packages were stolen in
2015 (or nearly 5% of all package deliveries).
Delivery to your Work Address Instead
We HIGHLY recommend that your package be delivered to
or work address IF POSSIBLE. The delivery rates
for all services are up to 20% cheaper when shipping to a
physical "bricks and mortar" business address compared to a
residential address. If you select a BUSINESS address, be
sure to enter the COMPANY NAME on the shipping information to
ensure timely delivery.
Deliveries to businesses typically
are made in the morning - so you may also get your package faster.
Our software will automatically re-calculate the shipping rate
during the checkout process to this cheaper business rate. The "Calculate
Shipping" link on our website will estimate your
rate on a residential delivery. Theft statistics show less than a
0.1% package loss when delivery is made to a verified business
UPS My Choice Program
UPS have created a program called "My
Choice". Most services offered in this program are
highly recommend signing up for this program. My
Choice provides the following benefits:
Pending Package Delivery Notification
Package Intercept / Re-Routing (additional fees may apply)
Package re-direct to a UPS Retail Location or UPS Delivery Hub
Delivery planner (schedule time window for delivery)
Add delivery instructions to a pending delivery
Delay Delivery of a Package
Complete control and notifications of ALL your inbound UPS
packages (not just from EMR Labs LLC)
(POST OFFICE) TIPS
Delivery to Residential Address
USPS contracts with EMR Labs LLC, and you the consumer to
deliver a package to an address. They are NOT required to
present the package to a person, or obtain a signature for delivery
(unless specifically requested during the checkout process).
Theft of packages delivered by USPS is sky-rocketing. During the
holiday season, some areas experience a package theft rate of 10% or
higher. Packages shipped using First Class Package, Priority Mail, and
Express Priority Mail are shipped WITHOUT insurance.
tracking shows delivery of your package, we WILL attempt to assist in
a possible mis-delivery. However, in 95% of such occassions,
your package was probably stolen. The USPS highly recommends filing a STOLEN
If you are expecting a package from the USPS and will not be home for
a period of time, put in a MAIL
My USPS Program
The US Post Office have just launched a NEW program called My
USPS. This program provides the following benefits:
Inbound package visibility
Obtain delivery alerts via email and text
Request redelivery and more!
Many other features!
QuantumBalancing.com - EMR Labs LLC